Return & Refund Policy
Return & Refund Policy
At Varelix, we primarily serve customers in the United States and want your home decor purchase to feel safe, clear, and easy to understand. Please review our return and refund policy before placing your order.
Order Cancellation
We accept order cancellation requests before the product has been shipped or entered production.
If your order can be successfully cancelled, you will receive a full refund to your original payment method.
Because many Varelix products are made or prepared through production partners, some orders may enter production shortly after payment is confirmed. Once production has started or the product has shipped, the order can no longer be cancelled.
30-Day Returns
We offer a 30-day return policy for eligible products. Customers may request a return within 30 days after delivery, for any reason.
The item does not need to be unused, returned in its original packaging, or kept in the exact same condition as when it was received.
However, Varelix reserves the right to reject a return if the item has been intentionally damaged, misused, heavily altered, or returned in a condition that prevents normal return processing.
Before sending any item back, please contact our customer service team at support@varelix.com to confirm the correct return address and return instructions.
Return Notes
Custom-made or personalized items are not eligible for return or refund unless they arrive damaged, defective, incorrect, or significantly different from what was ordered.
If the return is caused by the customer, the customer is responsible for the return shipping cost. The exact return shipping fee will depend on the carrier and shipping method selected by the customer.
If the item you receive is damaged, defective, incorrect, or caused by our error, you will not be responsible for the return shipping cost.
We do not charge any restocking fee for eligible product returns.
Refunds
Once your returned item is received and inspected, we will send you an email notification confirming that we have received your return. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed back to your original payment method. Please note that it may take several business days for the refund to appear on your credit card or bank statement, depending on your payment provider or bank.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears on your statement.
If you have completed all of these steps and still have not received your refund, please contact us at support@varelix.com.
Return Address
Please contact our customer service team at support@varelix.com to obtain the correct return address before sending your item back.
Because some Varelix products may be fulfilled by different production or shipping partners, the correct return address may vary by order. Items sent to the wrong address may not be eligible for return processing.
Contact Us
For return, refund, cancellation, or order questions, please contact:
VARELIX Customer Support
Email: support@varelix.com
We typically respond within 1–2 business days.